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Common queries answered

Frequently asked Questions

The processing time for your order varies based on the product type and customization options. Once your order is processed, shipping times will depend on your location. For specific details on processing and shipping times, please refer to the product description or contact our customer support at info@kawaiiartisan.com.

Due to the personalized nature of our products, we do not accept returns or exchanges unless there is a defect or error on our part. Please carefully confirm your selection before placing an order. For more details, please check our Return and Refund Policy

If you need to update your shipping address, please contact our customer support at info@kawaiiartisan.com as soon as possible. Provide your order number and the correct shipping address, and we will do our best to accommodate the change before your order is shipped. Keep in mind that we aim to process orders swiftly, so prompt communication is essential for address adjustments.

Sign in to your Account(the one that you made your order with)and click on”Track Order”. In some instance, carrier’s tracking information may only be available in 1-2 business days after the order is shipped.

For assistance or inquiries, our dedicated customer support team is here to help. Feel free to reach out to us via email at info@kawaiiartisan.com. Please provide details about your issue or question, along with your order number if applicable, to ensure a swift and accurate response. We strive to address your concerns promptly and provide the best support possible.

If you’ve entered an incorrect shipping address, please contact our customer support team immediately at info@kawaiiartisan.com. Provide your order number and the correct shipping details. We’ll do our best to update the information before your order is processed for shipping. Please note that we aim to process orders efficiently, so prompt notification is crucial to ensure accurate delivery.

Yes, we offer worldwide shipping.

We normally pack one customer’s cases in 1 box unless otherwise requested.

Email: info@kawaiiartisan.com

Phone number: +852 462 410 62

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