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Return and Refund Policy

Last updated: February 03, 2024 

Thank you for shopping at Kawaii Artisan.

At Kawaii Artisan, we are dedicated to providing you with adorable and handcrafted phone cases that bring a touch of charm to your devices. Each item is meticulously made to order, reflecting our commitment to quality and craftsmanship. We understand that situations may arise where you need to initiate a return, exchange, or request a refund. Please review our policy below:

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Yun Wei Trading Co., Ltd
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Kawaii Artisan, accessible from http://www.kawaiiartisan.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

 Cancellation Period:

You have the right to cancel your order within 24 hours of placing it. This period allows you to make adjustments or change your mind about the purchase.

Customized and Handcrafted Products:

Our products are made to order and handcrafted with attention to detail, cancellations requested after 24 hours may not be possible due to the personalized nature of our products.

Cancellation Process:

To cancel your order within the specified period, please contact us immediately through our customer support at info@kawaiiartisan.com, providing your order details and the reason for cancellation.

Refund:

If your cancellation request is within the 24-hour period, we will process a full refund for your order.

Exceptions:

In the case of customized or handcrafted items that have entered the production process, cancellations may not be possible.

Returns and Exchanges:

  1. Customized Items: Due to the personalized nature of our products, we do not accept returns or exchanges unless there is a defect or error on our part.
  1. Quality Assurance: We take pride in delivering high-quality products. If you receive a damaged or defective item, please contact us within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), providing clear images and a description of the issue. We will work with you to find a satisfactory solution.
  1. Incorrect Item: In the rare event that you receive an item different from what you ordered, please notify us promptly, and we will arrange for the correct item to be sent or provide a refund.

Note: Returns without prior communication with us will not be accepted.

Refund Policy:

  1. Damaged or Defective Items: If you receive a damaged or defective item, contact us within 10 days of receiving your order. We will offer a full refund or send a replacement, as per your preference.
  1. Refund Processing: Refunds will be processed promptly once we receive the returned item. Please allow up to 7 business days for the refund to reflect in your account.

Limitation of Returns & Exchanges on specific products:

1. Shipping fee and express shipping fee are non-refundable.

2. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Kawaii Artisan reserves the right on the final decisions.

Return Process:

  1. Contact Us: Initiate the return process by contacting us.

 at info@kawaiiartisan.com within 10 days of receiving your order.

  1. Provide Details: Clearly explain the reason for the return or exchange and attach relevant images if applicable. For damaged or defective items, include a detailed description of the issue.
  2. Approval: Once your return request is approved, we will provide you with instructions on how to return the item.
  3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases of damaged or incorrect items.
  4. Refund/Replacement: Upon receiving the returned item, we will inspect it and process your refund or send a replacement, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days.
  • The Goods are in the original condition and packaging.
  • The Goods isn’t used or damaged.
  • The Goods must have the receipt or proof of purchase.
  • The Goods must be returned with the original receipt, including all labels, tags and packaging.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Building 703, Block 501, Pengji Industrial Zone, No. 2 Pengxing Road, Pengxing Community, Liantang Street, Luohu District, Shenzhen City, Guangdong Province, China.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

At Kawaii Artisan, we value your satisfaction and aim to make the return and refund process as smooth as possible. If you have any questions or concerns, feel free to reach out to our dedicated customer service team:

Kawaii Artisan reserves the right to modify this policy at any time. Please review this page periodically for updates.

Thank you for choosing Kawaii Artisan for your adorable and customized phone case needs!

 

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